Responsible Gaming at Powerplay

Keep It a Game

Powerplay is entertainment for adults: 18+ in Alberta, Manitoba and Quebec, and 19+ in the rest of Canada. The healthiest way to play is to treat any money you deposit as the cost of a night out, like tickets to a game or dinner with friends. If you win, that's a bonus. If you lose, it's money you had already set aside for fun.

Gambling should never be used to pay bills, recover losses or cope with stress. If it starts to feel like any of those, it is time to step back.

Tools You Can Switch On Today

Deposit limits: set a daily, weekly or monthly cap in CAD from the Responsible Gaming section of your account. Decreases take effect immediately. Increases come with a cooling-off delay, so you can't raise a limit on impulse mid-session.

Reality checks and session reminders: choose an interval, such as every 30 or 60 minutes, and a pop-up will show how long you have been playing and your net result. Loss and wager limits work the same way as deposit limits.

Time-outs and self-exclusion: take a short break of a day, a week or a few weeks, or self-exclude for six months or longer. During self-exclusion you can't log in, and promotional messages stop.

Habits That Help

Decide on a budget and a stop time before you log in, not during the session. Don't play when you've been drinking, when you're upset, or late at night when it's easy to lose track of time. Never chase losses with a bigger deposit.

On the sportsbook, be honest about loyalty bets. Backing your team in the playoffs is part of the fun, but betting more because it's your team is a common trap. Keep your stakes flat whatever the jersey.

Warning Signs to Take Seriously

Watch for spending more than you planned, borrowing money to gamble, hiding play from family, feeling restless when you're not playing, or neglecting work, sleep or relationships. One of these on its own is a signal to pause. Several together mean it's time to talk to someone.

If someone close to you is worried about your play, listen. Others often notice the problem before we do.

Getting Support in Canada

Every province offers free, confidential problem gambling help, usually through a provincial helpline, counselling services and online support. These services are available around the clock in many regions and can help both players and their families. Search for your province's problem gambling support service, or ask our support team to point you in the right direction.

You can also contact Powerplay support at any time to apply limits, start a time-out or self-exclude immediately. No explanation is needed.

Protecting Minors

We verify the age of every account holder, and underage accounts are closed. If children use your devices, keep your login private, don't save passwords in shared browsers and consider parental control software that blocks gambling sites.