Powerplay Privacy Policy Summary

What Information We Collect

When you register and play with Powerplay, we collect the details needed to run your account: your name, date of birth, address, email, phone number and the identity documents you provide for verification. We also record transactions, gameplay and betting history, and technical data such as device type, IP address and approximate location.

Location data matters in particular, because it helps confirm you are playing from a place where our service is permitted.

Why We Use It

We use your information to verify your age and identity, process deposits and withdrawals, settle bets, provide support, prevent fraud and meet legal obligations such as anti-money-laundering checks. We also use activity data to spot signs of risky play so that we can offer help early.

With your consent, we send promotional messages. You can opt out at any time in your account settings or through the unsubscribe link in any email.

Who We Share It With

We don't sell your personal information. We share it only where needed: with payment processors to complete transactions, identity verification providers, game suppliers that host content, regulators and law enforcement where the law requires it, and service providers bound by confidentiality agreements.

How We Protect It and How Long We Keep It

Data is transmitted over encrypted connections and stored on secured systems with restricted staff access. We keep records only as long as needed for the purposes above and for legally required retention periods, after which they are deleted or anonymised.

Your Rights and Cookies

Consistent with Canadian privacy principles, you can ask to access the personal information we hold about you, correct anything inaccurate and ask questions about how it is handled. Contact support to make a request.

Our site and app use cookies and similar technologies to keep you logged in, remember preferences and understand how the service is used. You can manage non-essential cookies through the cookie settings banner or your browser.