Contact Powerplay Customer Support

The Fastest Way to Reach Us

Live chat is the quickest route. Open it from the chat bubble on any page of the site or inside the Powerplay app, and a support agent will pick up your conversation. Chat history is saved to your account, so you don't need to repeat yourself if you come back later.

For questions that need documents or a detailed write-up, use the contact form in the Help section. Replies come to the email address registered on your account.

Before You Get in Touch

A few details speed things up a lot: your account username (never your password), the approximate time of the issue, the game or event involved, and a screenshot if something looked wrong on screen. For payment questions, include the transaction amount in CAD and the date.

Many common questions about verification, withdrawal timing and bonus wagering are already answered in the Help Centre. A quick search there might save you a wait.

Questions We Handle Every Day

Our team helps with account verification, deposits and withdrawals, bonus eligibility, bet settlement questions such as a postponed NHL game or a rain-delayed Blue Jays match, technical issues in the app, and changes to your personal details.

If you want to set limits, take a break or self-exclude, just say so in chat. You won't be asked to justify it, and the agent will apply the change or show you how to do it yourself.

Complaints and Escalation

If you are unhappy with how an issue was handled, ask for it to be logged as a formal complaint. You will receive a reference number, and a senior team member will review the case and respond in writing. We aim to resolve complaints fairly and as quickly as the investigation allows.