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6/16/2020 0 Comments

Mind Game

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10/5/2018 1 Comment

Walker Lecture Series and The Audi

Since I have come back to the Voice full time and I am not working 2 jobs at 65 hours a week I find I have more time to do things I enjoy doing. One of those things is going to concerts. Usually I pay what I think is big bucks to go see bands I like. Now I understand that there are expenses involved in production, venue etc. but sometimes the dollars spent don't equal the value of the music and show plus the cost of food/drinks is usually a bit  on the expensive side. Free usually means a mediocre show but as I found out the other night that is not always the truth.

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7/16/2018 0 Comments

How I became a Merinoholic

Minus 33 website link
Frisbee Golf photoPlaying Frisbee Golf - 82 degrees and 57% humidity. Usually my shirt would be drenched but the wool wicks away the sweat keeping me cool in the breeze.
Over the course of the past few months, (if you read this blog) you will know I have been upgrading my wardrobe to be more up-to date and comfortable by adding new pieces of clothing. One thing I have learned, is love is merino wool. I am, as described by Minus 33, becoming a ­Merinoholic (someone addicted to wool). When I was very young (dating myself here) my mother used to dress me in a wool outer suit to play outside in the New Hampshire winters. After hours in the snow you may have been warm, but you had little balls of snow all over the suit (think Ralphie’s little brother in A Christmas Story).  It was a pain in the rear to take on and off and you could barely move it was so damn bulky. Now I am hot natured and enjoy the outdoors and I hate to sweat – well I don’t mind sweating but hate it clinging to or dripping off me. Cotton socks and shirts would soak up that sweat and hold it and after a couple of hours, wet feet made for a ripe smell and athletes foot and shirts looked like I walked thru a sprinkler. Fast forward to the 2000’s, I started trying those new “man-made wicking fibers” and found them to be sticky on the body and clammy. So I decided to give wool socks a try on the advice of a friend and lo and behold, my feet have never been happier. But shirts made of wool? I think not. They would be itchy and hot, but I did some more research and I discovered that today’s wool is way different. ­
 Wool is measured in microns. Old school wool was 21 microns or larger, 18.5 microns and below ensure a comfortable, non-itch feel against your skin. Merino is breathable, insulating, fire resistant, flexible, resilient and offers UV protection. Best of all, while I was doing my research, I discovered a company right up the road from me in Ashland, NH called Minus 33. So last October when I needed to replace worn out base layers I picked up a long sleeve undershirt to put beneath sweaters and my jackets so I naturally turned to Minus 33 as I know wool is warm. It ended up being my go t shirt day after day. True to its word, Merino wool is warm, dries quickly, is stretchable, looks good and best of all is antimicrobial, meaning it’s odor free! I read where several people had worn their shirts for weeks without washing them and thought “wow I can’t do that”. That is until I wore it 10 times – not days (although close) but times in a row without washing and found it to be fine. So naturally when summer starting to make its way to NH, I called them and picked up a short sleeve polo and tee shirt. Now I know you are thinking wool, in summer, that’s crazy as wool is hot. But as stated above, wool dries quickly….it wicks the sweat away providing you with a mini AC effect while drying super-fast and again, NO ODOR. I have worn said shirts in weather ranging from 55 degrees and raining to 95, 65% dew point and sweltering, the whole time being more comfortable than my old dripping wet cotton tees or sticky in my manmade polyesters and “wicking” shirts. Besides writing this blog, I own a newspaper and represent a beer company, so I am outside 6 days a week, in and out of my car and stores, taking photos indoors and outside, lifting beer cases, writing stories and visiting with store owners and managers. The last thing I like is walking in their business in a shirt dripping with sweat and when we had this 6-day hot spell here week or so ago where it was in the high 90’s every day and dew points were tropical it was miserable outside, I switched the 2 shirts out with a few other summer shirts I own and they came through with flying colors. Each year my wife, myself and another couple attend Brewfest in Lincoln, NH. This year, it poured 4 of the 5 hours we were there, and the temperature hovered around 70 degrees. The day before we left I washed all my wool in Eucalen soap to clean them and by doing this I got an added bonus in the form of a nice water-resistant coating (natural to wool) to the shirts so even though I was wet I was always warm and it shed enough of the water to keep me somewhat dry. At the end of the festival and by the time we arrived at the restaurant for a late supper, it was back to dry and still holding its shape. Two days later I was wearing the polo - the temperature was 96 but the “it feels like temp” was 105 as the dewpoint registered 68%. Now in a cotton shirt I would be dripping and looking like I showered in my shirt BUT in the wool tee, although I was still dripping, it wicked it away fast enough my shirt always looked dry. Since then I have been hiking a few times, played frisbee golf, out to dinner and over to friends for get togethers sharing events between the 2 shirts. The shirts can be dressed up or kept casual depending on what you pair with them and have gotten more comfortable with each washing. I will be adding more items over time.
Minus 33 can be located at www.minus33.com. Here you can find more information on merino wool, care of the wool and of course, their great products.

Photo of author wearing Minus 33 shirt
At Brewfest - 70 degrees. Right before 4 hours of steady rain. At the end I was still fairly dry thanks to wools natural ability to shed water and dry quickly.
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3/15/2018 0 Comments

Review - Tamron's 18-400 Di II VC HLD model B028

Mt. Chocorua
Mt. Chocorua NH taken with Canon 60D.
Mt Chocorua close-up
Top of Chocorua with zoom on 400mm.
Being both a small newspaper owner and a photography buff, I am always on the lookout for ways to not only take sharper, clearer pictures but a way to lighten my camera bag. Like all good photographers, I have multiple lenses, a couple of camera bodies and the accompanying accessories. As I get a little older, I am finding that I am not as steady handed as I used to be and lugging 12 pounds of equipment around or using two bodies with different size lenses is tiring, especially when I am out shooting multiple events, such as parades or local area sports. Removing and replacing my lens to shoot close-up and distance shots is an invitation for dirt, dust, dampness and the elements to invade my mirror. I went looking for a way to solve my problems and approached Tamron about trying out their new all-in-one zoom lens. This is how Tamron describes their newest lens:
 
Go to extremes with the world’s first* 22.2x ultra-telephoto all-in-one zoom.
Introducing the world’s first ultra-telephoto all-in-one zoom lens for the APS-C format. With a focal length range of 18-400mm and 22.2x zoom, it has an ultra-telephoto range equivalent to 620mm in the 35mm format. This brings distant subjects closer, while providing perspective-flattening effects that are only possible with an extreme telephoto lens. Plus, it offers exceptional optical performance across the entire zoom range—from wide angle to ultra-telephoto. With this new lens—and its Moisture-Resistant Construction—Tamron brings the art of photography to the joy of travel. Now you can use the same lens to shoot everything from stunning landscapes and neon-lit cities to detailed portraits and delicate flora. The ultra-telephoto range makes it just as easy to photograph animals and sports. And with a maximum magnification ratio of 1:2.9, you can even enjoy tele-macro photography.
 
Here is how I describe it – Wow, what a lens - lightweight, well built, provides great images with little vignette, the stabilizing feature lets you shoot free-handed a couple of stops below what you normally can without a tripod and the picture quality is perfect for photographers looking for an all-purpose lens and don’t demand the perfection specialized glass does at three or four times the price.
 
When I originally asked to try this lens, I had five events scheduled to shoot, as well as planning to use it several days out shooting for pleasure. Due to weather (20 - 30 below wind chills for a week, 12+inches of snow one day and heavy rain three other days), four of the events were canceled and as much as I like being out taking pictures, the rain and wind chills kept all but those who had to be outside inside. I did manage to get some shots when I could. Using the lens on a Canon 60D, the event I did shoot was a basketball game where I had a chance to try moving shots as well as group photo’s, all while in a tungsten lit gym. All in all, this lens worked as well as my Canon 200-400 while being much lighter, and it kept me from having to bring my “nifty” 50 or my 18-35mm lenses. Since it was the first time using the lens in this situation, I initially had some problems with settings and getting shots that were not blurry, but after 5 minutes, I figured out the lens was better than I was and dialed my settings in and was happily snapping away.
While outside, I was able to catch some nice action photo’s as well as wildlife without having to change the lens out in the mist or blowing snow. The Tamron’s plastic body is sturdy with a metal mounting ring (unlike some which utilize plastic ones) as well as a rubber ring to help with weatherization. 18-400 meant I could take a landscape shot and then zoom out to 400 to get that close-up of what attracted me to the scene in the first place.
In conclusion, while I had this lens slightly less than a month with only had five shooting days, I know that I will be at my local camera store shortly purchasing one to use for both the paper and myself for those days I can go indulge my hobby. This really is the little lens that can do it all.

*UPDATE* October 3rd, 2019
Shortly after this article I purchased this lens for my paper and since then it has become my go-to lens. I have taken over 3000 photo's with it. From parades to shooting events. Low light, outdoors, rain and clear it has without fail preformed exactly as I wanted it to. No longer do I have to carry 2 bodies with different size lenses or change lens while shooting events. The ability to shoot wide or telephoto allows me to get shots quick, crisp and clean. If you are not a perfectionist and want a lens that can be used for both professional or just fun shooting this is the one.
Seagull
Bald Eagle in tree
Lilacs
Navy Veteran
Action shooting - man with pistol
Bald Eagle in Flight
Woodpecker on tree
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7/11/2017 0 Comments

MTailor - Dress Better With Your Phone

Recently I have been upgrading my wardrobe, getting rid of old tee-shirts, giving away shirts that don’t fit (translation: ones I have been holding on “till I fit in them again”) and just dressing a little sharper. Off the rack shirts are ok but if it fits my shoulders loosely it is always too long or if it is tight it is usually too short. One of the things I found while cleaning was a custom, tailor made long coat from my late twenties. I remember the tailor coming out, taking our measurements and then the final fitting before he sewed it all together. It fit perfectly and looked great so when I saw this app advertised called MTailor that guaranteed me a tailored fit – their site states 20% more accurate than an actual tailor- for my shirts (they also do sport coats, suits and pants) I was skeptical to say the least. I mean how can the camera on your phone get video good enough that someone 2000 miles away could custom fit a shirt to your body? Well they can and they did. I received two great fitting shirts that are now a part of my wardrobe and I plan to order more.
  1. First thing to do is download the app on Google Play or Apples store. Once downloaded you can shop their shirts, suits and jeans to see the different styles, patterns and fabrics. I went to my full-size monitor for this part to get a better look. Your style choices for shirts include untucked, tucked, four styles of collars and pocket or no pocket. I went with one untucked, no pocket and one pocketed. Next thing is to follow the instructions to take your measurements. Here you have two choices, the first in your underwear or in a tight-fitting shirt.
  2. Then Set your phone on the floor, leaning against a wall with the screen facing you.
  3. To find the correct angle, tilt the phone until two bars line up on the screen (like a carpenter's level).
  4. Next, walk backwards until your body is inside a box on the screen.
  5. Then, raise your arms (in a I surrender pose) and follow the prompt to turn in a circle.
In about 30 seconds your video is ready to upload (all videos are deleted after they take your measurements) and after paying (look for codes to save money online) in about three to four weeks your shirts will arrive. They email you updates to let you know their progress and finally the day came when my shirts showed up in my mailbox. Again, the mind raced what if they don’t fit, what if the cloth is cheap, what if, what if. When I got inside the first thing I noticed was the quality cloth that was used and the attention to detail. A nice heavy cloth, rich colors and neatly sewn button holes and seams. I slid the shirt off I had on and pulled on the first shirt and lo and behold it fit, it fit great! Same with shirt number two, my only thought was I wish they were about an inch longer. Took both down to the washer and in they went to wash out the new, praying like most store-bought shirts they didn’t shrink, into the dryer and when dry I was pleasantly surprised to find they still fit well.
I have now worn them several times over the past month and am pleased with them. They are comfortable, durable, wash well and look great. Much to my surprise I received an email about a week or so after I received them asking how I liked them and I replied I would have liked an inch more in length and maybe a ½ in in the chest and shortly after my phone rang and I was talking to a representative who wanted to know if I wanted to return those shirts for new ones. I didn’t so they just added the extra inches to my measurements for my next order. That’s customer service.
So, I guess the phones are going to rule the world one day as they are seemingly taking over everything. But this app did what it said. They ship for free, they offer a full money back guarantee, the shirts are priced at a great price point for a custom made, tailored shirt – they start at $60 for short sleeve to $89 for long sleeve, great customer service and it’s easy. MTailor.com is my new go to for shirts and at some point, I will try their suits and/or jeans.

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5/11/2017 0 Comments

Happy Feet (No - Not the Movie)

One thing I have learned over the past 15 years is FEET ARE IMPORTANT and the older I get, the more I realize it. I am on my feet a lot. I have tried all sorts of shoes, hiking boots, and sneakers, but with arches so bad you can’t slip a piece of paper under them combined with being a size 11.5 2E, it is hard to find shoes that both look good and are comfortable. Last fall as I was contemplating new sneakers, my daughter looked at me and stated, “well I know you’ll get the dad shoes” - meaning my white cross-trainers. I have worn this style of shoe for the past twenty years.  They are considered a classic and fit me well and are comfortable (I love tennis shoes). I also was considering a new pair of boots, as my Timberlands were starting to show their age. As a salesperson, I deal with many different clients. One minute I may be in a CEO’s office and the next, in a field talking to a farmer. On my lunch hour, I may hike a quick trail instead of eating. I am out in rain, snow, and ice and need a shoe that can stand up to it all.  Unfortunately, sneakers do not, and hiking boots or winter boots do not look good in office situations.  The most important things I need and want are comfort and stability, as well as decent support. Well, I have found a solution – Forsake shoes. These combination shoe/sneakers or boot/sneakers are waterproof, look sharp, and can go from pavement to trail without skipping a beat.
In September, I bought my first pair and anxiously awaited their arrival. The day I received them, I slipped them on and thought wow, I am going to wear them tomorrow. I did not even go through the normal “break them in slowly” routine. The next day, I was up and out of the house at 7:30am, and much to my chagrin, didn’t get back till about 10:30 that night. Now with most new boots, that would mean sore feet, possibly even blisters, but my feet felt just as comfortable as they had when I wore my broken in sneakers.  For the next six months, I wore them at least four times a week, including several 16 hour days, and they have not let me down yet, no matter what the weather. I took them on vacation and walked miles over sandy beaches, US Navy ships, zoo’s, and museums in them. This alone convinced me I liked them so much that I ordered a second pair for the summer.
In 2009, Forsake was started by two college buddies, Sam and Jake. They took off for Big Sky and Alta, worked hard and earned their turns on the slopes, but found their footwear was not up to the task of the ski lifestyle. They created the brand because they wanted a footwear option better suited to their outdoor lifestyle and adventures. The two founders were the brand’s first customers, so they named it Forsake; a shortened version of “for Sam and Jake”.
Made of waterproof leathers and ballistic nylon, the shoes utilize metal lace hardware holding flat laces to prevent fraying and sport a reinforced toe bumper.  They come in stylish colors that look great, while being super sturdy.  Most of all they are extremely comfortable.
To see the full collection of men’s and women’s shoes, go to https://forsake.com. Shipping is free and they come with a full money back guarantee.    

Update: I received my second pair (the Banks model) and am happy to report that they are of the same quality and comfort that the Clydes are. I wear them at least 3 - 4 times a week and couldn't be happier with my choice.
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4/2/2017 1 Comment

Click Away Those Saggy Drawers - Review of Anson Belts

I don’t know about you, but I suffer from what I like to call WSG, or “Winter Growth Syndrome”. As an already large guy, that extra few pounds make my belts critical. In the past ten years as the 6 pack became a case and then became a keg, combined with the fact I have NEVER had hips, I have done what every man I know has done - I have resorted to icepicks and other assorted sharp instruments to add holes to the standard leather belt as I shrink and expand. A standard belt usually has five holes in one inch increments, almost always assuring that my belts were too tight or too loose. Add to that the fact that I always carry as a knife, lighter, change, flashlight, wallet, and occasionally a weapon, I find myself with a case of droopy drawers or pants so tight I am uncomfortable. One night, as I was up working with the TV on for background noise, I caught a commercial for a sliding belt that I stopped to watch. What a great idea - a belt that is micro-adjustable. I then came back to reality and thought as with most “as seen on TV things”, I knew it would probably last me a month before I was buying another one.  I also knew that if “made for TV” had one, there were others like it.  I started looking for an alternative and boy did I find one in a company called Anson Belt Company.
Anson Belt Company was started by Frank and David Ferree, and these gentlemen have come up with a stylish, sturdy, micro-adjustable belt that has interchangeable belts and buckles. The belt’s buckling mechanism offers 30 size choices, spaced one-quarter of an inch apart, covering almost 8 inches.
During a trip to the Orient, Frank found and purchased an adjustable belt.  He then immediately began to search for similar belts to add to his collection. He checked every website and belt outlet imaginable, and even called friends and family all over the country to ask them to check out their local men's clothing stores. Nowhere could he find another belt like the one he had brought home from Asia.
After quite a long while of looking for a similar type belt with no success, he realized It was an opportunity to good to pass up and he decided to create his own company. With the help of his son, David, they worked to research, redesign, and perfect this product. After almost four years of consultation with attorneys, engineers, importers, web designers and marketers, they proudly launched Anson Belt & Buckle Company in 2009.
After I found their website, www.ansonbelt.com, and read the story and perused the products, I decided to order just one to try, but ended up receiving three as the price point is too good to pass up – I mean three high quality belts and two buckles or two belts and three buckles for under $100.00 is an incredible bargain. I have paid between $35.00 and $75.00 for just one leather, split leather, canvas, manmade material, or sewn leather belts only to be unhappy with them when they didn’t do the job. I personally like 1.5” belts but they offer 1.25” as well and the buckles come in assorted styles and colors, thus assuring you can go from slacks to jeans in any color you can think of and have a belt for all occasions.
When your belts and buckles arrive, you will find them stylishly packed inside satiny bags in a gift box. If you give them as a gift, the recipient will be pleasantly surprised. The next thing you do is cut your belt to fit…. leave it just a little long as you can cut more off but can’t add any back. Finally, pair your buckle with your belt and clamp it on, slide the belt through your loops, feed the belt into the buckle and adjust. I made sure to order mine in time for my week-long vacation which saw lots of walking and additions of extra things in my pockets as we picked up change, brochures, and goods we purchased in the places we visited. For the first time in years I did not have to adjust my pants 20 times a day.  I simply set the desired hold and the belt took care of the rest. At the end of the day or after a large meal, I let the buckle out a smidge allowing me to breathe easier while my pants stayed where they were supposed to. To say these belts are amazing is an understatement and I will be ordering another three shortly. Why am I so confident in these belts? Because in fact, they are so confident that they back all their products with a 100% satisfaction guarantee, as well as a lifetime guarantee.
Belts and Buckles
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6/3/2014 0 Comments

Hiking Sewells Falls - Concord Map #10

Want to get out for an easy but peaceful walk? Then the Sewells Falls trail is just what you are looking for. Since it is a mile or so from my abode, it is my go to trail. If I feel rambunctious I walk to the trail from my house if not I drive down to either the Sewells Falls Bridge or the end of Second Street and the whole 3 mile walk is mine to enjoy. Starting from the Sewells Falls end you have the Merrimack River on your left side for the entire trail. This flat walk is enjoyed year round by hikers, dog walkers, snowshoers and cross-country skiers. As you walk down the path the sound of rushing water, birds and the occasional hum of tires crossing the bridge fill your ears. You can stop and sit on a granite bench and just watch the water flow by or continue down the trail. You will soon come to a small bridge crossing over a small feeder brook. At this point you do climb a small hill but shortly after the trail flattens back out until you reach the parking lot at Second St or you can walk down to the beach and view the old dam. Continue to the left (after you reach the parking lot) and the trail makes a small loop for about a 1/2 mile. If you take this loop you can follow it down to a small beach or swim off the several small beaches along the trail. The whole trail can be hiked in 45 minutes at a brisk pace or take your time to watch for ducks, geese, birds, squirrels and the occasional beaver. There is a restroom located on the Sewells Falls side. 
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5/15/2014 0 Comments

Hiking the Marjory Swope Trail (Map 25)

Picture
For those of you who like to hike Concords offers over 56 miles of trails to walk. From short 1/4 mile jaunts to a 7 mile hike. Some flat, some hilly, some wooded, some open you can choose what you enjoy. A trail map can be found here https://www.concordnh.gov/DocumentCenter/View/9159/Map-25-Swope-Park-Trails

 The Marjory Swope trail found on Long Pond Road in Concord is a fairly new trail to the system and has 3 different trails with great views. Starting at the trailhead you can go either right of left as the trail loops around. Starting to the right (blue blaze) takes you uphill right away (going to the left is a little easier) but it follows the side of the mountain making the 300+ ft. elevation change easy enough feet even kids can hike this trail. After about 15 minutes you come to the view you see above. This is Penacook Lake and on a clear day you can see the mountains beyond. Take a quick rest on the bench and then continue on. The trail mellows out from here and after a few minutes you come to a trail blazed in yellow which links back  to the blue trail or hooks up with the orange blaze trail. The trails are wooded and well marked. By following either the yellow or orange trails (which runs off the blue trail) you come to Gilfillan Rock. From here you have views of Crotched Mt and Pats Peak. A good challenge is to go left at the trailheads follow the blue trail to the orange trail and go right and follow it up. This trail gives your legs and lungs a decent workout as it goes straight up the side of this mini mountain..  The whole trail system is about 2 miles and can be hiked in under an hour if you push. Or take your time and it can be a 2 hour exploration. Open year round (you have to park on the road in the winter) this is a really nice way to spend a morning or afternoon enjoying the outdoors.
*UPDATE October 2019*
​Sunday I decided to hike the Swope trail to Carter Hill Orchard. This 3.3 mile hike (total) can be accessed from either side of the main trail and then you can choose to hike to Carter Hill or Dimond Hill Farm.  The hike starts flat but then slowly works its way uphill for most of the hike. It is wide enough to walk 2 abreast in most spots and well marked with Red squares to keep you on track. While not extremely steep it does have some good inclines. Views include a small pond and deep woods with a lot of stone walls.
After a little over a mile you come to District 5 road...take a left and walk down about 100 yards and you'll find the trail going right into the woods (this is private land so please stay on the trail and don't litter as this is a nice gesture from the land owner). The trail again starts uphill for about 3/4 of a mile and then levels out. When you get to the junction you can access Carter Hill 2 ways. To the right you end up in the back of the orchard (go left then right and follow the rows to the store) to the left you end up going by the pond and come up in the backside of the store. A really nice cardio hike and I was the only person of the trail that day. The whole hike took me 2 hours at a leisurely pace. If you have young kids plan on extra time.  I parked at Marjory Swope and had my wife pick me up at Carter Hill to return me to my car when I was done.You can park at either end, leave your car, drive another car to the place you are going to start your hike and hike back to the first vehicle.

Rating: Moderate (with some steeper parts), good views and scenery


Woods and stone wall
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5/12/2014 0 Comments

A Tale of Two Stores or Why Customers Are Shopping the Internet More

The day was cold - 6 above and windy, a slight coating of snow was on the ground,  Thinking no one would be out I decided it was a good day to shop. I cleaned the car and off I went. I arrived at the mall and found the store I was looking for and walked in. The clerk sitting behind the counter reading a book barely acknowledged me with a glance and went back to reading. I wandered the aisles for a few minutes and walked up to the counter as I couldn't find what I was looking for. I stood for a minute and finally the clerk looked up and said "are you looking for something" (no I wanted to reply I just enjoy watching you read a book). I asked for the item I was looking for and was told they didn't carry them. I then asked if they could direct me to a store that may. Her indifferent attitude came wafting across the counter as she stated she had no idea who would carry the product I wanted. What I was looking for was a simple old fashion double edge razor. Now I know probably not huge numbers of people use them but I enjoy the shave time, all the scents you can get in shave cream and the smooth shave that the multiple blade razors can't give me. I wandered the mall for a little while longer checking in to several stores I believed might have what I was looking for, Out of the 3 other stores I stopped in only one had a clerk who told me of a store in another mall and told me I could get what I wanted there the others, when they found out they didn't have what I wanted, couldn't have cared less that I was leaving empty handed and went back to chatting with the other clerks or digging at their phones. The other mall was 45 minutes farther away and I just didn't have the time to go and then drive the hour and a half back home. Later that night I sat down in my comfortable chair and within 10 minutes and a few keystrokes ordered exactly what I wanted. Within 5 minutes I had confirmation of my order and much to my surprise within 5 more minutes I had a very nice email from the proprietor thanking me for my order. Two days later my order showed up and when I opened it not only did I get exactly what I ordered but since I was a first time buyer the "shop" sent me a couple of samples to try also.  The following day I was out on the road selling again and was talking to an owner who was lamenting the lack of customers. I have been in this store before and wanted to tell him why - his help is less than helpful - but knowing this gentleman the way I do I knew he would be les than receptive. This is not the first time this has happened.



This brings me to my point brick and mortar stores need to give the customer service. Customers today have lots of choices, malls, big box stores, chain stores and more BUT most of all they have the internet. Usually lower prices, order from the comfort of home, huge selections.  I like to shop local stores that make me feel good about going in and buying from them. When a customer walks in the door you should greet them with a heartfelt hello  - you don't have to hover over them but let them know that you are there to help. If they ask for help don't make them feel like they are an imposition - if you don't have the product they are looking for don't make them feel like they are the bad guy and if they ask who might carry it help them. Make your customer feel good and they'll keep coming back and tell others about your service/product. But most of all remember THEY HAVE A CHOICE.

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